Warranty Policy

ATHHLETICAA is a brand owned and operated by HB Gadget Technology & Solutions Pvt. Ltd. ("ATHHLETICAA", "we", "our", or "us").

We are committed to providing reliable products and customer support. This Warranty Policy explains the warranty coverage, exclusions, conditions, and process for obtaining warranty service for ATHHLETICAA products.

All ATHHLETICAA products are covered by a 12-month manufacturer warranty against eligible manufacturing defects, subject to the terms and conditions described below.

The warranty applies to defects in materials or workmanship that occur under normal and intended use of the product.

1. Warranty Period

All ATHHLETICAA products are covered by a 12-month warranty from the original date of purchase.

The warranty applies to eligible manufacturing defects and functional issues covered under this Warranty Policy.

Customers may be required to provide a valid purchase invoice, order confirmation, or other acceptable proof of purchase to verify the warranty period.

2. Warranty Coverage

The warranty may cover:

• Manufacturing defects in eligible hardware components.
• Functional issues caused by defective materials or workmanship.
• Defects that develop during the applicable 12-month warranty period.
• Repair or replacement of an eligible product after inspection and approval.

For products that include straps, cables, charging accessories, or other consumable components, coverage may vary depending on the nature of the component and the issue.

Normal wear and tear of consumable or wearable components is generally not covered.

3. What the Warranty Does Not Cover

The warranty does not generally cover:

• Physical or accidental damage.
• Damage caused by misuse, abuse, negligence, or improper handling.
• Damage caused by unauthorized repairs, modifications, or alterations.
• Damage caused by improper charging or use of incompatible chargers, cables, or accessories.
• Normal wear and tear.
• Scratches, dents, discoloration, or other cosmetic damage that does not affect product functionality.
• Damage caused by fire, excessive heat, or other external causes.
• Loss or theft of the product.
• Damage resulting from failure to follow the product's care, charging, or usage instructions.

Where a product has specific water or moisture resistance specifications, the product must be used within the stated specifications. Water or moisture damage caused by use outside those specifications may not be covered.

4. Important Warranty Conditions

• A valid purchase invoice, order confirmation, or acceptable proof of purchase may be required for a warranty claim.
• Warranty coverage applies to the original purchaser and is not transferable unless otherwise required by applicable law.
• The product must be used according to the instructions and intended use provided by ATHHLETICAA.
• ATHHLETICAA may inspect the product before determining whether the issue is covered by the warranty.
• Warranty service may involve repair or replacement of an eligible product, depending on the nature of the issue and product availability.
• A replacement product may be new or refurbished, or may be an equivalent product with comparable functionality, where applicable.
• Warranty service does not automatically extend or restart the original warranty period unless required by applicable law.

5. Warranty and 7-Day Replacement Policy

The 12-month warranty and 7-day Replacement Policy are separate.

ATHHLETICAA provides a 7-day replacement period for eligible products from the date of delivery, subject to the Replacement Policy.

After the 7-day replacement period, an eligible manufacturing defect may still be considered under the 12-month warranty, subject to inspection and the terms of this Warranty Policy.

The warranty does not create a general return or refund option.

6. How to Request Warranty Service

To request warranty service:

1. Contact ATHHLETICAA Customer Support with your purchase details.
2. Explain the issue clearly and provide photographs or videos if requested.
3. Provide your order ID, purchase invoice, or other proof of purchase.
4. Our support team will review the information and verify the applicable warranty coverage.
5. If further inspection is required, you will receive instructions for submitting or shipping the product.
6. ATHHLETICAA will inspect the product and determine whether the issue is covered under the warranty.
7. If the claim is approved, the eligible product may be repaired or replaced according to the applicable warranty terms.
8. After the warranty service is completed, the product will be returned or the replacement will be shipped according to the applicable process.

7. Warranty Inspection

ATHHLETICAA reserves the right to inspect a product before approving a warranty claim.

The inspection may be used to determine:

• The nature and cause of the reported issue.
• Whether the issue is related to a manufacturing defect.
• Whether the product has been used according to the provided instructions.
• Whether the issue falls within the exclusions of this Warranty Policy.

Warranty service will be provided only when the reported issue is determined to be covered under the applicable warranty terms.

8. Warranty Service Center

9. Customer Responsibilities

Customers are responsible for:

• Providing accurate purchase and contact information.
• Keeping the purchase invoice or order details available.
• Using the product according to the provided instructions.
• Following the care, charging, and usage instructions for the product.
• Providing the information, photographs, or videos reasonably required to assess a warranty claim.

10. Changes to This Warranty Policy

ATHHLETICAA may update or modify this Warranty Policy from time to time to reflect changes in products, services, warranty procedures, or applicable legal requirements.

Any updated version will be published on this page and will become effective upon publication unless otherwise stated.

11. Consumer Rights

This Warranty Policy provides the warranty coverage offered by ATHHLETICAA. It does not limit any rights or remedies that cannot legally be excluded or limited under applicable consumer protection laws.

Where applicable law provides additional rights to consumers, those rights will continue to apply.

12. Contact Us

For warranty questions or assistance with a warranty claim, please contact:

Registered Office

Customer Support & Service Center

Warranty Summary

• Warranty Period: 12 months
• Warranty Type: Manufacturer warranty
• Coverage: Eligible manufacturing defects
• 7-Day Product Policy: Replacement for eligible products
• General Returns: Not available
• Warranty Support: Repair or replacement, subject to inspection and applicable warranty terms
• Shipping: Free shipping across India

Disclaimer

Athhleticaa reserves the right to amend, modify, or update this Warranty Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website.

This warranty provides specific legal rights, and you may also have additional rights under applicable consumer protection laws.