Replacement Policy

This Replacement Policy applies to products sold under the ATHHLETICAA brand, which is owned and operated by HB Gadget Technology & Solutions Pvt. Ltd. ("ATHHLETICAA", "HB Gadget", "we", "our", or "us").

ATHHLETICAA follows a replacement-only policy. Products are not eligible for general returns or refunds. By purchasing an ATHHLETICAA product, you agree to the terms of this Replacement Policy.

1. Replacement Window

Eligible ATHHLETICAA products may be replaced within 7 days from the date of delivery.

Replacement requests submitted after 7 days from the date of delivery may not be accepted.

2. Replacement Eligibility

To be eligible for a replacement, the product must:

• Be purchased from ATHHLETICAA or an authorized sales channel.
• Be reported within 7 days of delivery.
• Include the applicable original accessories and packaging.
• Be available for inspection when required.
• Not show signs of damage caused by misuse, accidental damage, unauthorized modification, or improper handling.

The customer may be required to provide the order ID, purchase details, photographs, videos, or other information needed to verify the issue.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact ATHHLETICAA customer support within 7 days of delivery.

Please provide:

• Order ID or purchase details
• Clear description of the issue
• Clear photographs or videos showing the product and the issue
• Photographs of the packaging where relevant

Our team may review the information and inspect the product before approving a replacement.

4. Replacement Process

To request a replacement:

1. Contact ATHHLETICAA customer support within 7 days of delivery.
2. Provide your order details and information about the issue.
3. Share photographs or videos if requested.
4. Follow the instructions provided by our support team.
5. If the request is approved, the product will be processed for replacement according to the applicable replacement procedure.

Please do not send a product back without receiving instructions from ATHHLETICAA customer support.

Products sent without prior authorization may not be accepted.

5. Replacement Conditions

Replacement requests are subject to product inspection and verification.

A replacement may not be approved if the issue is caused by:

• Misuse or improper handling
• Accidental damage
• Unauthorized modifications or repairs
• Normal wear and tear
• Failure to follow product care or usage instructions
• Damage caused after delivery by the customer

Replacement eligibility may also depend on the availability of the same product or an applicable replacement unit.

6. Replacement for Unavailable Products

If the same product is unavailable at the time an approved replacement is processed, ATHHLETICAA may contact the customer to discuss the available resolution, subject to applicable law and the circumstances of the order.

7. Shipping for Approved Replacements

For an approved replacement request relating to a damaged, defective, or incorrectly delivered product, ATHHLETICAA will provide the applicable replacement instructions.

Any shipping arrangement for an approved replacement will be communicated by our customer support team based on the nature of the issue and the applicable replacement process.

ATHHLETICAA provides free shipping across India for orders placed through our website, subject to the applicable shipping terms.

8. Warranty

All ATHHLETICAA products come with a 12-month warranty against eligible manufacturing defects, subject to the applicable warranty terms.

The warranty is separate from the 7-day replacement window. A product that is outside the 7-day replacement period may still be eligible for warranty support if the issue falls within the applicable warranty terms.

Warranty coverage does not generally include damage caused by misuse, accidents, unauthorized modifications, normal wear and tear, or other conditions excluded under the applicable warranty terms.

9. Replacement Review

ATHHLETICAA and/or HB Gadget Technology & Solutions Pvt. Ltd. reserve the right to review and verify replacement requests based on the product condition, order information, evidence provided, and applicable terms.

Replacement approval is subject to verification and the conditions of this Replacement Policy.

10. Important Policy Information

ATHHLETICAA follows a replacement-only policy.

General returns are not accepted, and refunds are not provided as an alternative to replacement.

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery so that our team can review your request.

11. Contact Us

For replacement or product-related queries, please contact ATHHLETICAA customer support.

ATHHLETICAA
A brand owned and operated by HB Gadget Technology & Solutions Pvt. Ltd.

Registered Office

Customer Support & Service Center