Privacy policy
ATHHLETICAA is a brand owned and operated by HB Gadget Technology & Solutions Pvt. Ltd. ("ATHHLETICAA", "we", "our", or "us").
We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, purchase our products, use the ATHHLETICAA mobile application, or interact with our services.
By using our website or services, you acknowledge that your information may be handled as described in this Privacy Policy, subject to applicable law.
1. Information We Collect
Depending on how you interact with ATHHLETICAA, we may collect the following types of information:
Personal and Contact Information
• Full name
• Phone number
• Email address
• Billing and shipping address
Order and Transaction Information
• Products purchased and order details
• Order confirmation and delivery information
• Payment status and transaction references provided by payment service providers
• Information required to manage eligible replacement requests and warranty claims
Payments are processed through third party payment service providers. We do not intentionally store your complete payment card details on our own systems.
Device and Website Information
• IP address and browser information
• Device type and operating system
• Website usage, pages visited, and interactions
• Cookies and similar technologies, where applicable
Customer Support Communications
We may collect information you provide when contacting us about products, orders, shipping, replacements, warranties, or other customer service matters.
We may also collect other information that you voluntarily provide when using our website or services.
2. How We Use Your Information
We may use your information for the following purposes:
• To process and manage orders and payments
• To arrange shipping and delivery across India
• To provide order updates and customer support
• To handle eligible product replacement requests and warranty claims
• To respond to questions, complaints, and service requests
• To improve our website, products, application, and customer experience
• To understand website usage and performance
• To identify and prevent fraud, unauthorized transactions, and misuse
• To send promotional communications where permitted by law and applicable preferences
• To comply with legal, regulatory, accounting, and other applicable obligations
We use personal information only for purposes that are relevant to our business, our services, and our legal responsibilities.
3. How We Share Your Information
We may share relevant information with trusted third parties when necessary to operate our business and provide our services.
These may include:
• Delivery and logistics partners to deliver orders and provide shipment updates
• Payment service providers to process transactions and verify payment status
• Technology and hosting providers to operate and maintain our website and application
• Analytics and website service providers to understand website performance and improve functionality
• Customer support providers to help manage customer enquiries and service requests
• Legal, regulatory, or government authorities when disclosure is required by applicable law or a valid legal request
We take reasonable steps to work with service providers that handle information appropriately.
We do not sell or rent your personal information to third parties for their own marketing purposes.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
• Keep the website functioning properly
• Remember relevant browsing preferences
• Understand website traffic and visitor interactions
• Improve website performance and user experience
• Support analytics and advertising activities where enabled
You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
Where required by applicable law, we will seek consent before using cookies or similar technologies that require consent.
If a separate Cookie Policy is published on our website, please refer to it for additional information about our use of these technologies.
5. Data Security and Retention
We use reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer support, replacement requests, warranty services, record keeping, and compliance with applicable legal obligations.
When information is no longer required, we take reasonable steps to delete it or otherwise handle it in accordance with applicable law.
6. Your Privacy Rights
Subject to applicable law, you may have the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Raise a privacy-related question or complaint
Some information may need to be retained where required by law or where it is necessary to fulfil legitimate legal or business obligations.
To submit a privacy request, please contact us using the details provided in the Contact Us section below.
7. Third Party Websites and Services
Our website may contain links to third party websites, payment services, applications, or other external platforms.
These third parties may have their own privacy policies and data handling practices. ATHHLETICAA does not control the privacy practices of external services and is not responsible for their policies or content.
We recommend reviewing the relevant privacy policy before sharing personal information with a third party.
8. ATHHLETICAA Mobile Application and Connected Products
Certain ATHHLETICAA products connect with the ATHHLETICAA mobile application to provide device functionality, activity tracking, and wellness-related features.
Location Data and Workout Tracking
The ATHHLETICAA application collects and processes your device's location data, including GPS location, to track supported outdoor workouts such as walking and running. Location access may continue in the background while a workout is in progress, even when the application is not actively displayed on your screen, to record your route accurately.
Your location data is used to calculate and record workout information, including the distance travelled and the route taken, and to display your workout path on a map in your workout history and summary. This allows you to review your completed workouts and the routes you have travelled.
Location Permissions and User Control
The application requires appropriate location permissions to provide GPS-based workout tracking features. You can manage or revoke location permissions through your mobile device settings. However, disabling location access or background location permission may affect route recording, distance calculations, and the availability or accuracy of workout maps and history.
Use and Protection of Location Data
Your location data is used for workout tracking and related features described in this Privacy Policy. ATHHLETICAA takes appropriate measures to protect the information it processes and handles location data in accordance with applicable data protection requirements.
Location data is processed according to the features you use and the permissions you grant. The collection, storage, retention, and deletion of this information are subject to ATHHLETICAA's applicable data handling practices and legal requirements.
9. ATHHLETICAA Mobile Application and Connected Products
Certain ATHHLETICAA products may connect with the ATHHLETICAA mobile application or other compatible services to provide product functionality.
Depending on the product and the features you use, information may be processed to support device connectivity, product operation, activity records, wellness insights, and related application features.
The application may request location permission to use your mobile phone's GPS for tracking running and workout routes. This helps record your route and display it on a map in your workout summary.
The information collected and the way it is processed may vary according to the product, application permissions, settings, and services you choose to use.
Please review the relevant application permissions and settings before enabling optional features. Information processed by third-party platforms may also be subject to their respective privacy policies.
10. Children's Privacy
Our website and services are not intended to be used independently by children to make purchases where they are not legally permitted to do so.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.
Any revised version will be published on this page and will take effect from the date stated in the updated policy or, where no date is specified, upon publication.
We encourage you to review this page periodically to stay informed about how we handle personal information.
12. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us.
ATHHLETICAA
A brand owned and operated by
HB Gadget Technology & Solutions Pvt. Ltd.
Registered Office
HB Gadget Technology & Solutions Pvt. Ltd.
1st Floor, Mahima Apartment
Plot No. 414, Hanuman Nagar
Nagpur, Maharashtra – 440009, India
Phone: +91 7030811155
Email: sales@athletica.in
Customer Support & Service Center
ATHHLETICAA
Block No. 07, Krida Square
Vidarbha Premier, Hanuman Nagar
Nagpur, Maharashtra – 440009, India
Phone: +91 9158149111
Email: support@athletica.in
Monday to Saturday, 10:00 AM–6:00 PM IST
