Shipping and Delivery Policy

Last Updated: 05 October 2026

This Shipping and Delivery Policy explains how ATHHLETICAA processes and delivers orders placed through our website.

ATHHLETICAA is owned and operated by HB Gadget Technology & Solutions Pvt. Ltd., with its registered office at:

1st Floor, Mahima Apartment
Plot No. 414, Hanuman Nagar
Nagpur, Maharashtra – 440009, India

1. Payment Options

ATHHLETICAA currently accepts prepaid online payments only.

We do not offer Cash on Delivery (COD).

The available payment options and the total amount payable will be clearly displayed during checkout before the order is completed.

Once an order has been successfully placed and payment has been confirmed, the order will be processed according to our order processing and shipping timelines.

2. Order Processing

Once you place an order on our website and the payment is successfully confirmed, we will process and prepare the order for dispatch.

Orders are generally processed within 1–2 business days after successful order confirmation and payment.

Orders placed on weekends or public holidays may be processed on the next business day.

In case of an unexpected delay in processing your order, we will make reasonable efforts to inform you using the contact details provided during the purchase.

3. Shipping and Delivery

We currently deliver products to addresses across India.

Free shipping is available across India for all orders placed through our website.

The estimated delivery time is generally 3–7 business days after the order has been dispatched.

Therefore, the overall estimated timeframe is generally:

1–2 business days for order processing + 3–7 business days for delivery after dispatch.

Delivery timelines may vary depending on the delivery location, product availability, courier service, weather conditions, public holidays, transportation conditions, remote locations, government restrictions, and other circumstances beyond our control.

The delivery timeline mentioned above is an estimated timeframe and is not a guaranteed delivery date.

4. Shipping Charges

Free shipping is available across India for all orders placed through our website.

There are currently no additional standard shipping charges for deliveries within India.

If any exceptional shipping-related charge becomes applicable due to a specific customer-requested service or circumstance, the applicable charge will be communicated to the customer before the purchase is completed.

5. Order Tracking

Once your order has been dispatched, we may provide shipping confirmation and tracking details through your registered email address, phone number, or other available communication channels.

You can use the tracking information provided to check the status of your shipment.

Please allow some time for tracking information to become active after the order has been dispatched.

6. Delivery Address

Please make sure that your shipping address, phone number, email address, and other required details are accurate when placing your order.

ATHHLETICAA will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

If you need to update your delivery address after placing an order, please contact us as soon as possible.

We cannot guarantee that an address change can be made after the order has been processed or dispatched.

7. Delayed or Failed Delivery

While we make reasonable efforts to deliver orders within the estimated delivery timeframe, delays may occur due to circumstances beyond our control, including:

• Courier or logistics delays
• Weather conditions
• Natural disasters
• Public holidays
• Transportation disruptions
• Incorrect or incomplete delivery information
• Remote or difficult-to-reach locations
• Government restrictions
• Other unforeseen circumstances

If your order is significantly delayed, please contact us so that we can assist you in checking the shipment status.

8. Damaged or Tampered Package

If you receive a package that appears damaged, opened, tampered with, or otherwise compromised, please contact ATHHLETICAA customer support as soon as possible.

Where possible, we recommend taking photographs or videos of the package and product before opening or while opening the package. This may help us review and verify the issue.

Eligible cases will be handled according to our Replacement Policy.

9. Incorrect or Missing Product

If you receive an incorrect product or any item is missing from your order, please contact us as soon as possible after delivery.

Please provide your order details along with relevant photographs or videos so that we can review the issue and assist you.

Eligible cases will be handled according to our Replacement Policy.

10. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on its delivery procedures.

If a delivery cannot be completed because the customer is unavailable, provides an incorrect address or contact information, or otherwise fails to receive the shipment, the order may be returned to the courier facility or sent back to us.

If an order needs to be shipped again due to an incorrect or incomplete address or a failed delivery caused by information provided by the customer, additional shipping charges may apply where applicable.

11. Returns and Replacement

ATHHLETICAA follows a replacement-only policy.

We do not accept general product returns and do not provide refunds as an alternative to replacement.

Eligible products may be replaced within 7 days from the date of delivery in cases such as:

• Damaged products
• Defective products
• Incorrect products received

Customers must contact ATHHLETICAA within 7 days of delivery and provide the required order details, photographs, videos, or other information requested for verification.

Replacement requests are subject to verification and the terms of our Replacement Policy.

For complete details, please refer to our Replacement Policy.

12. Warranty

All ATHHLETICAA products include a 12-month warranty against eligible manufacturing defects, subject to the applicable Warranty Policy.

The 7-day replacement period and 12-month warranty are separate and are subject to their respective terms and conditions.

Warranty coverage does not generally include damage caused by misuse, accidents, unauthorized modifications or repairs, normal wear and tear, or other conditions excluded under the applicable Warranty Policy.

13. Order Cancellation

Cancellation requests are subject to the status of the order.

If you wish to cancel an order, please contact ATHHLETICAA customer support as soon as possible after placing the order.

If the order has not yet been processed, we will review the cancellation request and inform you whether cancellation is possible.

Once an order has been processed or dispatched, cancellation may not be possible.

Any eligible cancellation and applicable payment adjustment will be handled according to the applicable order and payment terms.

14. Contact Us

For shipping, delivery, payment, replacement, or product-related queries, please contact ATHHLETICAA customer support.